Refund policy

Returns & Exchanges

All our products are handcrafted by expert karigars and undergo multiple quality checks by our team before dispatch.

Returns and exchanges will only be accepted in the following situations:

The product is damaged during transit.
You receive an incorrect product due to an error from our side.

For products damaged during transit, a clear unboxing video is compulsory. The video should show the package, packaging, and product from the time the package is opened.

The following situations are not eligible for refunds or exchanges:

Package lost during shipment.
Package refused by the recipient.
Product returned in a used, worn, altered, or damaged condition.
Product returned because of size issues. Please check the applicable size guide carefully before placing your order.
Order returned because of an incorrect or incomplete delivery address provided by the customer.
Jewellery that is not faulty or damaged.
Minor variations in the colour, finish, texture, or design of handcrafted jewellery.
Orders returned after more than 3 failed delivery attempts by the courier agent.
Products returned with a missing, removed, tampered, or damaged barcode.
Personalised, customised, made-to-order, or hygiene-sensitive products, unless they are received damaged, defective, or incorrect.

All return and exchange requests are subject to verification and approval by Jewelry Junction.

Please refer to our Return & Exchange Policy for any additional information or procedures.

Damaged, Defective or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To raise a claim, you must provide:

Your order details.
Clear photographs/videos of the product and packaging, if requested.
A clear and continuous unboxing video showing the package, shipping label, packaging, and product as received.

The unboxing video is compulsory for claims relating to products damaged during transit or incorrect products.

Claims submitted without the required proof may not be eligible for a return, replacement, or refund.